Consider that you can record the video interview from any computer, cell phone or tablet and it only lasts 1 minute.
We recommend using a computer with the Google Chrome browser.
Common Cases
- Audio is heard underneath
- Microphone: Review settings and turn up the volume
- Internet Explorer and Edge browser: We recommend using other browsers, ideally Google Chrome.
- Unrecognized camera
- Camera Authorization: AIRA must have access to your camera and microphone. Review your team's control panel or permission settings.
- Internet Explorer and Edge browser: We recommend using other browsers, ideally Google Chrome.
- Video does not load
- Internet: Use Stable WIFI Connection
- Video Length: Should be between 30-60 seconds
- Cellular Problems
- Internet: Use Stable WIFI Connection
- Missing Space: Close all other applications and free up your cell phone memory (RAM)
It is not possible to attach pre-recorded videos in AIRA because we need to make sure that the video meets the proper format and there is a level playing field among applicants.
Do you have more questions?
Write to us at freshdesk.postulantes@airavirtual.com indicating:
- Device Name (e.g. Lenovo X laptop, Iphone 7)
- Browser name (e.g. Chrome, Firefox)
- Screenshot showing problem