Here is a guide to common mistakes when conducting a Video-Interview:



✅- Internet: Using Stable WIFI Connection.


Most likely, the WIFI connection is not stable. Try connecting to another network or wait a few minutes, until the connection is stable and try again.


✅- Verification Problem


Enter the following link that explains how to solve it: https://postulantes.airavirtual.com/en/support/solutions/articles/72000547245-how-to-clear-my-cache-


 ✅- Camera or Microphone Recognition


You should check your device settings and enable camera/microphone for all apps and make sure it is not being used in another app on the device.


Check out a guide that can help you to configure your camera, in case you are on a computer by clicking here:

https://support.microsoft.com/en-us/windows/manage-app-permissions-for-your-camera-in-windows-87ebc757-1f87-7bbf-84b5-0686afb6ca6b


Check out a guide that can help you set up your microphone, by clicking here:  

https://support.microsoft.com/en-us/windows/how-to-set-up-and-test-microphones-in-windows-ba9a4aab-35d1-12ee-5835-cccac7ee87a4 


If you are from a cell phone check this link: https://support.google.com/chrome/answer/2693767?hl=en-gb 


✅- You only manage to record 5 seconds


You are probably in the "Video Test" stage where you only have 5 seconds to verify that the camera/microphone is working properly, press "Continue" to advance with your test.


✅- Cell phone does not allow delivery


Enter the following link that gives you other tips that might help you:

https://postulantes.airavirtual.com/en/support/solutions/articles/72000549147-i-can-t-record-from-my-cell-phone


✅- Video duration: Must be minimum 30 seconds and maximum 60 seconds.


✅- The record button does not appear.


Try to test from a different browser than the one you are using or if possible try from another de