Here is a guide to common mistakes when conducting a Video-Interview:
✅- Internet: Using Stable WIFI Connection.
Most likely, the WIFI connection is not stable. Try connecting to another network or wait a few minutes, until the connection is stable and try again.
✅- Verification Problem
Enter the following link that explains how to solve it: https://postulantes.airavirtual.com/en/support/solutions/articles/72000547245-how-to-clear-my-cache-
✅- Camera or Microphone Recognition
You should check your device settings and enable camera/microphone for all apps and make sure it is not being used in another app on the device.
Check out a guide that can help you to configure your camera, in case you are on a computer by clicking here:
Check out a guide that can help you set up your microphone, by clicking here:
If you are from a cell phone check this link: https://support.google.com/chrome/answer/2693767?hl=en-gb
✅- You only manage to record 5 seconds
You are probably in the "Video Test" stage where you only have 5 seconds to verify that the camera/microphone is working properly, press "Continue" to advance with your test.
✅- Cell phone does not allow delivery
Enter the following link that gives you other tips that might help you:
✅- Video duration: Must be minimum 30 seconds and maximum 60 seconds.
✅- The record button does not appear.
Try to test from a different browser than the one you are using or if possible try from another de